Shipping & Returns
Shipping Charges: Shipping cost is based on delivery zip code and weight of the items. All orders are shipped from Carlsbad, California.
Shipping Method: Comfort Silkie orders are shipped USPS 2-3 day Priority Mail.
Shipping Time: Each item is made especially for you. Please allow manufacturing time, processing and shipping time. Expect your order to arrive within 8 to 10 days. The 2-3 day shipping, is the time USPS is anticipating for transport time once your order has left Comfort Silkie. Personalization and custom orders take an additional 7 days. If you need a rush order, call customer service at 1-800-266-2229 Monday – Thursday 10-3 Pacific or email email@example.com
Tracking: Please email firstname.lastname@example.org to request the ship schedule of your package. We can email you a USPS tracking number for your shipped package.
Returns: Any Comfort Silkie ship error, will be corrected immediately. Please call or email if you received a damaged or incorrect item. We will give you specific return instruction and RA# (Return Authorization). Inside your package please include the RA#, your name, address, phone number, email address, invoice number and the reason for return or exchange.
Please ship returns or exchanges to:
Comfort Silkie - RA#____ 6361 Yarrow Drive Suite D. Carlsbad, CA 92011
Exchanges: Only unopened, original quality, products purchased directly from Comfort Silkie are able to be exchanged or returned. Returns that are not due to damage or error, the return shipping is the responsibility of our customer.
Refunds: An exchange product that is received damaged or used will not qualify for a refund. Refunds or exchanges will not be given for items sent to us without prior approval. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).